The ATX Aging & Innovation Summit sold out again, but I'd gotten my ticket in time. This year's focus was "Aging in Community", which aligned perfectly with my interest in innovation in housing, especially cohousing and cooperatives. Highlights for me:
Design Thinking — A team of IBM facilitators gave us a hands-on workshop, training us how to use IBM's Design Thinking process to research and brainstorm solutions to hard problems: ignorance of services, isolation from community, and generational segregation.
Tech Startups — Mary Anne Connolly of MACMedia ran us through a panel of CEOs describing their startups:
- Iris Plans offers a free service (paid by insurance companies) to guide seniors and the chronically ill through their health directives, using video conference calling with an expert to facilitate the family discussion with adult children.
- Clairvoyant Networks is harnessing the IoT to support caregivers of memory patients: combining wearables with other sensors communicating over locked down wireless service, caregivers can remotely evaluate conditions, track location, and be reached in a button press.
- Theora Care and CareStarter couldn't make it, but Guide Change, part of the Capitol Factory incubator, crunches data to spot potential financial mismanagement and even fraud from relatives, problems most commonly affecting older widows.
- Remedy, already established for urgent care house calls (with compact testing labs), is now branching out into video-based telemedicine that progresses to house calls only as needed. The primary focus is keeping Medicare patients out of the ER, but the model is growing for providing primary health care via organization-specific portals. Unlike other telemedicine approaches, they don't lose patients over "what if I need tests?" worries.
Google Accessibility — The closing keynote was a sweeping overview of accessibility technologies and challenges, given by Henri Fontana, who is Technical Program Manager of Accessibility at Google. A version of this talk will be given at SXSW Interactive next year. I came with a solid background in accessibility requirements for software products, but this session was far broader and focused helpfully on a fuller range of disabilities and specifically on the issues associated with aging. For example, the more subtle cognitive issues that worsen with age include lessening ability to sustain concentration and lowering tolerance for cognitive load (multi-tasking), leading to frustration (easily overwhelmed and defeated).
Given that aging users increasingly need the support of smart phone apps and online services but find themselves less and less able to manage technology, see screen details, mouse and tap accurately, and type (much less type on tiny screens, given peripheral neuropathy), Henri suggested that smart voice technology (both speaking commands and receiving information) promises the most elder-specific benefit.
I imagine the elderly being able to use a smart speaker (Google Assistant, Amazon Echo, etc.) for an increasing list of tasks:
- "Call Mary!" or, just "911!"
- "Do I have an appointment today? When do I have to leave?"
- "Schedule my ride to the bridge club."
- "Raise the thermostat a few degrees."
- "Order more Orange Gatorade and toilet paper."
- "RSVP yes for the carpool to church."
- "Play back 60 Minutes." "Slideshow my photos."
- "Do I have any new email from family?"
There would also be more and more "push" assistance automation:
- "There is a new weather advisory. Rain will turn to sleet by 6:30."
- "Uber has been ordered and will arrive in 7 minutes."
- "Take your evening medications now."
- "It is Elaine's birthday. Do you want to call her now?"
- "Put out the recycling for pickup by noon."
- "Printing out medical history and medication list for Dr. Natov."
This is a major take-away that I've been thinking about: Combining smart speakers with smart sensors (data collectors on power plugs, coffee makers, motion detectors, electronic door locks, lighting, GPS wearables, and more), all manner of IoT data collection and analysis will make it possible to evaluate, track, diagnose, surface issues, and extend the independence of elders while supporting their family and caregivers.
Next year will be AustinUP's third technology summit, in doubtless a still larger venue, given that they sell out. I hope to attend and find out what Austin technology startups are doing in this space!