Interviews:
- DocOps: Documentation at the Speed of Agile, for SolutionsIQ
-
Software User Assistance Conference preview, for WritersUA
- Doc-To-Help Migration from Author-It, for ComponentOne
Articles:
- STC Intercom invited article, "How to break into API documentation" (PDF)
- Draft input for product marketing: TDE_Whitepaper
- Blog posts on Agile/Scrum, User Experience (UX), and technical writing
Public Presentation Slides:
- MadCap webinar: "Structuring for Content Reuse with Doc·To·Help"
- Keep Austin Agile: “DocOps: Documentation at the Speed of Agile”
- “Single-Sourcing and Cloud-Sourcing Graphics”
- “Adding developer docs to your deliverables” with Nicky Bleiel of ComponentOne
- “Why I left my CCMS… and how I did it!”
Public Documentation Sites:
- Administrator and developer docs: Caringo Documentation (Confluence)
- API documentation: Telogis TDE (Sandcastle)
- Developer documentation: iMIS SOA (Doc-To-Help and Sandcastle)
- Self-service support and help site: iMIS 100 (Zendesk)
- Enterprise software help: iMIS 15.1 (Author-it),
then migrated to Doc-To-Help to meet Agile requirement: iMIS 15.2
Technical Training (developed and presented):
- Systems Training Handouts (post-training reference diagrams)
- Systems Training Slides
- Video recording, self-serve training, first of set: 1-Life-of-a-Point
Strategic Information Design:
- PMO Plan and resulting process launchpad for 3M program management site, which I created in SharePoint:
- Vision for cross-product developer support (external site): Telogis_Visionpaper_DeveloperSupport
- Vision for self-serve training (internal site): Self-Training Strategy
